1) In case, due to technical issues or any other reason, the fees paid by the user is less than the actual fees, Go Transcript may ask the user to pay the additional fees.
2) Go Transcript reserves all rights to reject any application without giving any reasons whatsoever.
3) In case of cancellation or rejection of the application for any reason, after it has been submitted to the university, Go Transcript may deduct GST, service fee & transactional charges and refund the application fees back to the user after deduction.
4) GST paid is non-refundable in case of application cancellation.
5) After an application has been submitted to the university, in case there is a delay of more than 45days from the given ETA, even after providing all the correct/complete documents and all required information, the applicant may choose to withdraw the application and opt for 50% refund of our service fee.
6) In case after an application has been submitted to the university, it is kept on hold due to lack of information or providing incomplete/wrong documents or any other reason, the application will get closed automatically after 45 days . No refunds shall be applicable in such a case.
7) In case the university/college authorities ask for applicant's contact information due to any reason, we will be bind to disclose the same.
8) The time estimates given are estimates to be used as a guideline only and are based on past experience or historical data of delivery times by the educational institutes. The actual time taken may vary a lot from the given estimates. Go Transcript acts as a facilitator in India on behalf of the customer and, as such, cannot be held responsible for bureaucratic delays when dealing with government bodies/academic institutions/external agencies.
9) Go Transcript applies to university on behalf of customer and university issues the transcript as per its rules and format. Go Transcript cannot make any changes in the format or remove any error caused by the university and as such will not be responsible for any causes generated due to error done by university.
10) Once the documents have been dispatched, Go Transcript will not be responsible for any lost, misplaced or damaged courier/post and the policies of the respective courier/postal company will be applicable in any such case.
11) Go Transcript will not be responsible for any loss or damage of documents/mark-sheets/transcripts due to any accidents/thefts/natural calamity etc.
12) FOR REFUND type the request letter on a paper and fill as per your specific case. Take a print of the letter, sign it and send us a scan of the signed letter. Time for refunds is 60 days from the date of approval.